TERMS OF SERVICE
- Scope of Services
We provide AI-based digital services designed exclusively for business and professional use. The platform enables business users to deploy automated conversational AI solutions, including chatbot systems integrated with third-party communication platforms (such as WhatsApp Business) and web-based chat interfaces, as well as AI-assisted video and multimedia content generation services.
Services are delivered through web-based interfaces and dashboards and are provided under subscription or contractual arrangements.
- Business Use Only
The services are intended solely for business-to-business (B2B) use. By accessing or using the platform, the user confirms that they are acting on behalf of a business or organization and not as an individual consumer.
- AI-Generated Content
The platform uses artificial intelligence technologies to generate automated responses, text, video, and multimedia content based on user inputs and configurations.
AI-generated outputs may be inaccurate, incomplete, or inappropriate. The platform does not guarantee the accuracy, legality, or suitability of AI-generated content. Users are solely responsible for reviewing, approving, and validating all generated content before use, publication, or distribution.
AI-generated outputs do not constitute legal, regulatory, medical, financial, or professional advice and must not be relied upon as such.
- Messaging and WhatsApp Compliance
Where the platform is used to send or automate messages via third-party communication platforms, including WhatsApp Business, the business user is solely responsible for ensuring compliance with all applicable laws, regulations, and third-party platform policies.
The platform does not independently initiate messages and acts only as a technical service provider based on user configuration and instructions. Users must ensure that all message recipients have provided valid consent and that messaging content complies with applicable legal and platform requirements.
- Acceptable Use
Users may not use the platform for unlawful, harmful, or abusive activities, including sending unsolicited messages, violating third-party platform policies, generating misleading or deceptive content, or infringing intellectual property or other legal rights.
- Third-Party Integrations
The platform may integrate with third-party services, APIs, or communication platforms. Use of such integrations is subject to the applicable third-party terms, policies, availability, and technical limitations. We are not responsible for the operation, availability, or compliance of third-party services.
- User Responsibilities
Users are responsible for:
- Ensuring lawful use of the platform
- Obtaining all required consents for data processing and messaging
- Ensuring compliance with applicable laws and regulations
- Reviewing and approving AI-generated content before use
- Payment and Billing
Certain services are offered on a paid subscription basis. By providing payment information, the user authorizes the platform operator or its designated payment service providers to charge the applicable fees using the selected payment method.
Subscriptions are billed in advance on a recurring basis in accordance with the selected plan until cancelled. Fees, billing cycles, and applicable charges are displayed at the time of purchase or checkout.
All fees are exclusive of applicable taxes, duties, or levies, which may be charged where required by law.
If a payment cannot be processed or is reversed, the platform operator may suspend or restrict access to the services until payment is successfully completed.
Except where required by applicable law, payments are non-refundable.
- Limitation of Liability
To the maximum extent permitted by law, the total liability of the platform operator shall not exceed the fees paid by the user for the services in the twelve (12) months preceding the event giving rise to the claim. In no event shall the platform operator be liable for any indirect, incidental, consequential, special, or loss-of-profit damages. The platform is provided on an “as is” and “as available” basis. We disclaim all warranties, express or implied, and shall not be liable for damages arising from the use of AI-generated content, third-party platform restrictions, service interruptions, or data provided by users. The platform operator shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to network failures, third-party platform outages, API changes, regulatory actions, force majeure events, or other external disruptions.
- Changes to the Terms
We may update these Terms of Service from time to time. Continued use of the platform constitutes acceptance of the updated terms.
- Company Information and Governing Law
The platform is operated by PT Teknologi Integrasi Optima, a company incorporated under the laws of Indonesia.
For legal, regulatory, or privacy-related inquiries, please contact us at contact@tek-ino.com.
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to conflict of law principles. Any disputes arising out of or in connection with the services shall be subject to the jurisdiction of the competent courts of the Republic of Indonesia.
- Suspension and Termination
We reserve the right to suspend or terminate access to the platform where use violates these Terms, applicable laws, or third-party platform policies, or where necessary to protect the integrity and security of the services.
- Intellectual Property
As between the parties, users retain ownership of their input data and, subject to applicable law, the outputs generated through their use of the platform. The platform operator retains all rights to the platform, underlying technology, models, and services.
Effective Date: 24 September 2025
