Help patients navigate care and administration.
- Doctor, department and service enquiries
- Schedules, appointments and rescheduling
- BPJS process and document questions
- Preparation, reminders and handover
AI WhatsApp Assistant for Hospitals & Beauty Clinics
Turn WhatsApp enquiries into completed next steps.
Tek Ino is built exclusively for hospitals and beauty clinics. It answers approved questions, checks schedules, supports bookings and follow-up, and brings authorised staff in when needed.
Built for hospitals & beauty clinics
Works with existing systems
Human-controlled
Availability checked
Appointment created
TI
Tek Ino AssistantOnline
Ketik pesan◉
>800healthcare scenarios covered
>1 millionconversations tested
Indonesianatural language, slang and mixed messages
Already built and tested
Your project begins with a healthcare foundation—not a blank bot.
The healthcare coverage, Indonesian-language patterns, conversation logic and safety scenarios exist before implementation begins. We adapt that foundation to your approved information and systems.
TEK INO HEALTHCARE AI
Ready to adapt
Reusable healthcare intelligence built before your project starts.
YOUR ORGANISATION ADDS
- Approved services, doctors or therapists
- Schedules, prices, policies and requirements
- Escalation rules and authorised staff
- Agreed SIMRS or booking system integrations
Adapt what already exists. Do not rebuild healthcare AI from zero.
One real workflow
From a natural question to a completed action.
People do not need to choose a rigid menu. The assistant follows the conversation, uses approved information and connected systems, and knows when a person should take control.
OUTCOMEA clear next step for the patient. Less routine work for staff.
- 01
Understand the request
Identifies the service, specialty, location and preferred time from natural messages.
- 02
Use the right information
Answers from approved knowledge or checks availability from an agreed system.
- 03
Complete the next step
Books, reschedules, confirms, reminds or provides the configured administrative answer.
- 04
Hand over when needed
Sensitive, uncertain or exceptional conversations move to authorised staff with context.
Two care settings, one focused foundation
Built around the conversations healthcare teams actually receive.
Move clients from interest to booked treatment.
- Treatment and therapist enquiries
- Availability and consultation booking
- Preparation and treatment information
- Reminders and configured follow-up
Language intelligence included: natural Bahasa Indonesia, abbreviations, slang and common Javanese or Sundanese expressions. Responses are provided in Bahasa Indonesia.
Integrations + human control
Fits around the systems and people you already have.
Your existing SIMRS or booking system does not need to be replaced. Tek Ino can connect with existing systems to check information and complete agreed actions.
CHANNELWhatsApp Cloud APIDirect Meta connection
AI LAYERTek Ino AIHealthcare logic + safeguards
SYSTEMSSIMRS / Booking SystemsAgreed data and actions
Humans remain in control
Automation with visibility—not a black box.
- Live conversation review and manual takeover
- AI-generated summary when a conversation is handed over
- Draft replies staff can review, edit and approve
- Escalation for sensitive or uncertain situations
A lighter implementation for your team
You provide the knowledge. Tek Ino does the AI work.
Your team supplies approved knowledge. We configure the assistant, connect agreed systems, test realistic conversations and correct the gaps before launch.
Provide approved knowledge
Services, doctors or therapists, schedules, prices, policies and escalation instructions.
Configure and connect
We adapt the foundation, design the conversations and integrate the agreed systems.
Test, fix and launch
We run realistic scenarios, correct exceptions and prepare the assistant for go-live.
AFTER GO-LIVEContinuous quality improvement
We review results, exceptions and handovers, then improve the configured assistant as new gaps appear.
PSE registeredRegistered under Indonesia’s PSE framework
Verified Meta Tech ProviderVerified for WhatsApp Business Platform access
AWS JakartaPlatform and data hosted in Indonesia
Controlled accessRole-based visibility and staff takeover
Ready for a real test?
See Tek Ino work with a real healthcare conversation.
Start with a live WhatsApp demonstration using your hospital or beauty clinic information. No internal integration is required for the initial demo.